Please read the guidelines below carefully before requesting a return, replacement, repair, or cancellation.
1. Returns and Replacements
We accept returns or replacements only for manufacturing defects, damage, or incorrect items.
You must request a return or replacement within 3 days of delivery.
Eligibility Requirements
To qualify, ALL of the following must be met:
> The issue must be reported within 3 days of delivery
> Full unboxing video required (from sealed package to product inspection) along with clear photos of the issue
> Item must be unused and in original packaging
> Product must be in the same condition as received
> Proof of purchase must be provided
> If these conditions are met, our team will review the case and guide you on the next steps.
2. What Is NOT Eligible for Return
We do not accept returns or replacements in the following situations:
> You no longer want the product
> No unboxing video is available
> Damage occurred after delivery due to usage or mishandling
> Original packaging is missing or heavily damaged
> Sale items or gift cards
> Items sent back without prior approval will not be accepted.
3. How to Request a Return or Replacement
Email us at mrjoyquery@gmail.com
Please include:
> Order number
> Description of issue
> Type of resolution needed
> Clear photos of the problem
> Full unboxing video
> Once approved, we will share the return instructions.
4. Refunds
Refunds are issued only after:
> Return is approved
> Product is received and inspected
> If approved, refunds are processed to the original payment method within 10 business days.
> Banks or payment providers may take additional time to reflect the refund.
> If 15 business days have passed after approval, send a mail to mrjoyquery@gmail.com
5. Exchanges
> We do not offer direct exchanges.
> If you want a different product:
> 1. Request return (if eligible)
> 2. If approved, place a new order separately
6. Cancellations
> COD orders will be confirmed via Whatsapp before dispatch, where a cancellation option is given.In case you have accidentally confirmed the cod order or not received a confirmation message, reach out to customer care to request a cancellation. Cancellation will be carried out within 1 day after confirmation. For all prepaid and COD orders, we may be able to cancel the order at our discretion before the order has been shipped to you.Orders cannot be cancelled once shipped or dispatched